FAQ 2018-03-14T06:55:12+00:00

What is the Minimum Order Quantity?

2,000 coffee stoppers. A small unit, with 10 packs inside (10 x 200). Some images on our Facebook page here.

How do I order?

Submit your order via email, text or contact form, incl. details for billing/delivery. Tax invoice via email (EFT payment). Your order will be shipped the same or next day after receipt of payment, with tracking provided.

What are your shipping & handling charges?

Charges will depend on weight and dimensions of items ordered and the postcode of the delivery address. A small handling fee will apply in addition to the courier charges. No margin on shipping & handling – we charge what we have to pay. Ask us for quotes.

How do you deliver?

We deliver Australia-wide, Monday – Friday 8 am – 5 pm. We reserve the right to leave your order without obtaining a signature. We are more than happy to add special instructions to your delivery address (e.g. leave behind porch).

If you request a signature someone must be present during business hours to accept delivery. We use an outside carrier for deliveries and can only give estimated delivery times. We are unable to provide any warranty or guarantee as to the timeliness of your delivery.

We do not ship to PO boxes.

Do the stoppers fit my coffee lids?

The stoppers are uniquely contoured to fit snugly inside the standard size oval shaped sipping hole of coffee lids. So called spout lids are not ideal due to the unusual shape of the drinking hole – the stoppers can still be used but they leave a very small amount of room on both sides, which is still a better solution than no stopper at all.

Are the coffee stoppers recyclable?

Yes. The short stoppers are made from food grade polystyrene (PS)  and the long stoppers/coffee stirrers are made from food grade polypropylene (PP). RIC codes 5 / 6. Also, biodegradable coffee stoppers are coming soon.

Can we order colours other than the ones you have in your portfolio?

Yes but only with some volume. Please get in touch and let us know what product/colour you are after and what quantities.

Do you offer branded coffee stoppers?

Yes we do. The Minimum Order Quantity is 2 million pieces. We offer Starbucks level pricing and we’ll beat any competition (Starbucks worldwide is StixToGo, Inc’s biggest customer). We can produce any pantone colour, any material, any length (incl. biodegradable), any shape of the pull top, with logo embossed or imprinted on the top. This one-minute video explains the many advantages of branded coffee stoppers.

The coffee stoppers are an additional cost. Do I have to be concerned about coffee margin loss?

Absolutely not. When you look at your cost per stopper please keep in mind they usually end up in only a certain amount of coffees sold (about 20%). You are only losing a fifth of what you pay for a stopper. That is a tiny amount, less than a cent and good things always pay for themselves.

The stoppers are solving major pains – coffees getting cold too quickly and nasty spillage during transportation. Solving that pain immediately forges an emotional connection, differentiates your business, generates repeat business & sets you apart in the very competitive coffee space.

I have another question.

Get in touch and we’ll respond quickly.